Consumer and environmental safety have always been top priorities at Biofresh.We are committed to selling only safe and natural beauty products and work diligently to ensure that our formulations and packaging meet, if not exceed, the standards put forth by global governmental, regulatory, and scientific bodies,as well as our own exceedingly high quality assurance standards.Our state of the art European manufacturing facilty complies with all EU and FDA regulations( ISO + BRC certified)
It is important to note that all ingredients used in our skincare products are already regulated for human health by the European Union Cosmetics Directive.We are anxious to provide the highest quality products and customer services at all times and are eager therefore to learn about any aspect of our service or products not meeting customer expectations .
The Terms & Conditions for use of this site and our services is a downloadable pdf file. You will need Adobe Reader to view this file. Most computers come with this installed, however, if yours does not then you can download a copy here for free.
Guarantee & Returns Policy
If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us in their original condition within 30 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service. Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: Biofresh Skincare International Ltd,41 Peter Street,Drogheda,County Louth,Ireland. We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
Shipping- IRELAND & UK.
We offer FREE DELIVERY on all product purchases over €55.00
Purchases under €55.00 are charged €6.50 for delivery.
Biofresh Skincare parcels are delivered by Express Courier and all packages are fully trackable.We aim to process orders on the day of receipt provided we receive it before 12pm weekdays with delivery normally taking place within 2/3 days.Orders placed on Saturdays,Sundays will be processed the following business day.We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
We ship Worldwide
European Union (Including UK and Northern Ireland): €10.00
Rest of the World: €20.00
International orders are sent by express airmail or courier with delivery times between 4/7 days.The payment you make for your order covers postage and the cost of the merchandise itself. We do not charge you for any additional customs duties or other charges assessed by government agencies.Any packages in weight above 1.5 kilograms may incur additional shipping charges.
If it has been more than seven days and you have not received your product, please contact Biofresh Skincare customer services at firstname.lastname@example.org